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GANTAVYA
GANTAVYA
Privacy Policy
 I. Introduction
II. Overview
III. Data Collection and Uses
IV. Choice and Transparency
V. Legal information

I. Introduction
When you use GANTAVYA, you trust us with your data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices. This notice describes the customer data (“data”) we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our privacy overview, which highlights information about our privacy practices and summarizes the data we collect and how we use it.
II. Overview
A. Scope
This notice applies to users of GANTAVYA’s applications, websites, and other services.
This notice describes how GANTAVYA and its affiliates collect and use data. This notice applies to all GANTAVYA users unless they use a service covered by a separate privacy notice. This notice applies explicitly to:
Customers: Those who request or receive transportation and related services via their GANTAVYA account.Those who request or receive transportation and related services via their GANTAVYA account.
Drivers: Those who provide transportation to Customers individually via their GANTAVYA account or through partner transportation companies.Those who provide transportation to Customers individually via their GANTAVYA account or through partner transportation companies.
Owners/Associates: Those who make their vehicle(s) available to others through the GANTAVYA application. This notice also governs GANTAVYA’s other data collections concerning its services. For example, we may collect the contact information of owners or employees who manage and use accounts owned by Enterprise Customers or data of those who start but do not complete their applications to be drivers or customers. All those subject to this notice are referred to as “users” in this notice. Our privacy practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular state or region only if permitted under the laws of those places.Those who make their vehicle(s) available to others through the GANTAVYA application. This notice also governs GANTAVYA’s other data collections concerning its services. For example, we may collect the contact information of owners or employees who manage and use accounts owned by Enterprise Customers or data of those who start but do not complete their applications to be drivers or customers. All those subject to this notice are referred to as “users” in this notice. Our privacy practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular state or region only if permitted under the laws of those places.
III. Data Collection and Uses
A. GANTAVYA collects data:
1. Provided by users to GANTAVYA.
2. Created during the use of our services.
3. From other sources.
Please see here for a summary of the data we collect and how we use it.
GANTAVYA collects the following data from these sources:
1. Provided by users to GANTAVYA. This includes:This includes:
 Account Information: When users create or update their GANTAVYA accounts or place order features, we collect data. This includes first and last name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), user settings, and loyalty program information for GANTAVYA partners. For drivers and customers, this includes vehicle or insurance information, emergency contact information, and evidence of health or fitness to provide services using the GANTAVYA app. Account Information: When users create or update their GANTAVYA accounts or place order features, we collect data. This includes first and last name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), user settings, and loyalty program information for GANTAVYA partners. For drivers and customers, this includes vehicle or insurance information, emergency contact information, and evidence of health or fitness to provide services using the GANTAVYA app.
 Background Check Information (Drivers): This includes information submitted during the driver application process, such as driver history or criminal record (where permitted by law), license status, known aliases, prior addresses, and right to work. GANTAVYA service providers may collect this information. Background Check Information (Drivers): This includes information submitted during the driver application process, such as driver history or criminal record (where permitted by law), license status, known aliases, prior addresses, and right to work. GANTAVYA service providers may collect this information.
 Identity Verification Documents: This includes government-issued identification such as a driver’s license or passport (which may contain identification photos and numbers, date of birth, and gender) and user-submitted images such as selfies and profile pictures. Identity Verification Documents: This includes government-issued identification such as a driver’s license or passport (which may contain identification photos and numbers, date of birth, and gender) and user-submitted images such as selfies and profile pictures.
 Demographic Data: We collect demographic data such as birth date/age, gender, or occupation when necessary to enable certain features or provide access to age-restricted products or services. For example, we collect users’ date of birth or age to verify eligibility to use GANTAVYA. We also collect or infer (using first name) gender information to enable female or non-binary users to designate their preference for providing or receiving services to/from female or non-binary users. We also collect demographic data, such as age group and household composition, through user surveys. Demographic Data: We collect demographic data such as birth date/age, gender, or occupation when necessary to enable certain features or provide access to age-restricted products or services. For example, we collect users’ date of birth or age to verify eligibility to use GANTAVYA. We also collect or infer (using first name) gender information to enable female or non-binary users to designate their preference for providing or receiving services to/from female or non-binary users. We also collect demographic data, such as age group and household composition, through user surveys.
 User Content: We collect data (including chat logs and call recordings) when users contact GANTAVYA customer support, provide ratings or feedback for users, restaurants, or merchants, use features that enable users to upload content or submit recordings (including in-app audio recordings or dashboard cameras recordings), or otherwise contact GANTAVYA. Please see here (customers) and here (drivers) for more information about how ratings provided by other users are determined and used. User Content: We collect data (including chat logs and call recordings) when users contact GANTAVYA customer support, provide ratings or feedback for users, restaurants, or merchants, use features that enable users to upload content or submit recordings (including in-app audio recordings or dashboard cameras recordings), or otherwise contact GANTAVYA. Please see here (customers) and here (drivers) for more information about how ratings provided by other users are determined and used.
 Travel Information: We collect travel itinerary information, including times and dates of upcoming flights, lodging, or rental reservations, from users of our GANTAVYA feature. We collect such information when users manually input their information into the GANTAVYA itinerary or from travel-related email confirmations if users are authorized to access their email accounts. If so authorized, GANTAVYA will only access users’ email accounts to collect travel itinerary information to enable the GANTAVYA and will adhere to the applicable email provider policies, including Google’s API Services User Data Policy. Please see here for information regarding how users may remove GANTAVYA’s access to their email accounts via the GANTAVYA app or their email service provider settings. Travel Information: We collect travel itinerary information, including times and dates of upcoming flights, lodging, or rental reservations, from users of our GANTAVYA feature. We collect such information when users manually input their information into the GANTAVYA itinerary or from travel-related email confirmations if users are authorized to access their email accounts. If so authorized, GANTAVYA will only access users’ email accounts to collect travel itinerary information to enable the GANTAVYA and will adhere to the applicable email provider policies, including Google’s API Services User Data Policy. Please see here for information regarding how users may remove GANTAVYA’s access to their email accounts via the GANTAVYA app or their email service provider settings.
2. Created during the use of our services: This includes:This includes:
 Location Data (driver and customers): We collect precise and approximate location data from drivers’ and customers’ mobile devices when the GANTAVYA app is running in the foreground (app open and on-screen) or background (app open but not on-screen). Location Data (driver and customers): We collect precise and approximate location data from drivers’ and customers’ mobile devices when the GANTAVYA app is running in the foreground (app open and on-screen) or background (app open but not on-screen).
 Location Data (customers and order recipients): We collect precise and approximate location information from customers’ and order recipients’ mobile devices if they enable us to do so via their device settings. GANTAVYA collects such data from when an order is requested until it is finished and when the app runs in the foreground (app open and on-screen). See “Choice and transparency” below for information on how customers and order recipients can enable precise location data collection. Customers and order recipients may use the GANTAVYA app without allowing location data collection from their mobile devices. However, this may affect certain features of the GANTAVYA app. For example, a user who has not enabled precise location data will have to enter their pickup address manually. In addition, accurate location data collected from a driver’s device during a trip is linked to the user’s account, even if the user has not enabled precise location data to be collected from their device. This data is used for customer support, fraud detection, insurance, litigation, and receipt generation. Location Data (customers and order recipients): We collect precise and approximate location information from customers’ and order recipients’ mobile devices if they enable us to do so via their device settings. GANTAVYA collects such data from when an order is requested until it is finished and when the app runs in the foreground (app open and on-screen). See “Choice and transparency” below for information on how customers and order recipients can enable precise location data collection. Customers and order recipients may use the GANTAVYA app without allowing location data collection from their mobile devices. However, this may affect certain features of the GANTAVYA app. For example, a user who has not enabled precise location data will have to enter their pickup address manually. In addition, accurate location data collected from a driver’s device during a trip is linked to the user’s account, even if the user has not enabled precise location data to be collected from their device. This data is used for customer support, fraud detection, insurance, litigation, and receipt generation.
 Transaction Information: We collect transaction information related to the use of our services, including the type of services requested or provided; trip or order details (such as date and time, requested pick-up and drop-off addresses, distance traveled); and payment transaction information (such as a name and location, the amount charged, and payment method). We also associate a user’s name with anyone using their promotion code. Transaction Information: We collect transaction information related to the use of our services, including the type of services requested or provided; trip or order details (such as date and time, requested pick-up and drop-off addresses, distance traveled); and payment transaction information (such as a name and location, the amount charged, and payment method). We also associate a user’s name with anyone using their promotion code.
 Usage Data: We collect data about how users interact with our services. This includes access dates and times, app features or pages viewed, browser type, crashes, and other system activity. Usage Data: We collect data about how users interact with our services. This includes access dates and times, app features or pages viewed, browser type, crashes, and other system activity.
 Device Data: We collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data. Device Data: We collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.
 Communications Data: We collect data regarding communications between users enabled through GANTAVYA’s apps. This includes communication type (phone, text, or in-app message), date/time, and content (including recordings of phone calls solely when users are notified of the recording in advance). Communications Data: We collect data regarding communications between users enabled through GANTAVYA’s apps. This includes communication type (phone, text, or in-app message), date/time, and content (including recordings of phone calls solely when users are notified of the recording in advance).
3. Data from other sources. These include:These include:
∙ Users participating in our referral programs. For example, when a user refers another customer, we receive the referred customer’s data from that user. Users participating in our referral programs. For example, when a user refers another customer, we receive the referred customer’s data from that user.
∙ GANTAVYA account owners who request services for or on behalf of other users (such as friends or family members) or enable others to request or receive services through their business accounts (such as Enterprise Customers). GANTAVYA account owners who request services for or on behalf of other users (such as friends or family members) or enable others to request or receive services through their business accounts (such as Enterprise Customers).
∙ Users or others providing information concerning claims or disputes. Users or others providing information concerning claims or disputes.
∙ GANTAVYA business partners through which users create or access their GANTAVYA account, such as payment providers, social media services, or apps or websites that use GANTAVYA’s APIs or whose APIs GANTAVYA uses. GANTAVYA business partners through which users create or access their GANTAVYA account, such as payment providers, social media services, or apps or websites that use GANTAVYA’s APIs or whose APIs GANTAVYA uses.
∙ GANTAVYA business partners in connection with debit or credit cards issued by a financial institution in partnership with GANTAVYA to the extent disclosed in the terms and conditions for the card. GANTAVYA business partners in connection with debit or credit cards issued by a financial institution in partnership with GANTAVYA to the extent disclosed in the terms and conditions for the card.
∙ Service providers who help us verify users’ identity, background information, and eligibility to work, detect fraud, and screen users in connection with sanctions, anti-money laundering, or know-your-customer requirements. Service providers who help us verify users’ identity, background information, and eligibility to work, detect fraud, and screen users in connection with sanctions, anti-money laundering, or know-your-customer requirements.
∙ Insurance, vehicle, or financial services providers for drivers and customers. Insurance, vehicle, or financial services providers for drivers and customers.
∙ Partner transportation companies (for drivers or customers who use our services through an account associated with such a company). Partner transportation companies (for drivers or customers who use our services through an account associated with such a company).
∙ Publicly available sources. Publicly available sources.
∙ marketing partners and service providers, including banks, in connection with cash-back programs and data resellers. marketing partners and service providers, including banks, in connection with cash-back programs and data resellers.
∙ Law enforcement officials, public health officials, and other government authorities. Law enforcement officials, public health officials, and other government authorities.
∙    
 
B. How we use data
GANTAVYA uses data to enable reliable and convenient transportation and other products and services. We also use data:
● To enhance the safety and security of our users and servicesTo enhance the safety and security of our users and services
● For customer support
● for research and development
● To enable communications between users
● For marketing and advertising
● To send non-marketing communications to users
● In connection with legal proceedings
Please see here for a summary of the data we collect and how we use it..
GANTAVYA uses the data we collect:
1. To provide our services. GANTAVYA uses data to provide, customize, maintain, and improve our services.GANTAVYA uses data to provide, customize, maintain, and improve our services.
This includes using data to:
∙ Create/update accounts. Create/update accounts.
∙ Enable transportation and other services/features, such as: Enable transportation and other services/features, such as:
∙ Use location data to navigate user pick-ups and order drop-offs, calculate ETAs, and track the progress of orders or deliveries. Use location data to navigate user pick-ups and order drop-offs, calculate ETAs, and track the progress of orders or deliveries.
∙ Enabling features that involve data sharing, such as sharing driver first name and vehicle information with customers to facilitate pick-ups, or features that enable ETA sharing and fare splitting. Enabling features that involve data sharing, such as sharing driver first name and vehicle information with customers to facilitate pick-ups, or features that enable ETA sharing and fare splitting.
∙ Matching available drivers and customers to users requesting services based on customer data such as location and proximity to other users, user settings/preferences (such as preferred destinations), and non-customer data such as vehicle type requested. Matching available drivers and customers to users requesting services based on customer data such as location and proximity to other users, user settings/preferences (such as preferred destinations), and non-customer data such as vehicle type requested.
∙ Enabling accessibility features. Enabling accessibility features.
∙ Enabling account linking features, such as linking email accounts to create GANTAVYA Travel itineraries and third-party reward programs. Enabling account linking features, such as linking email accounts to create GANTAVYA Travel itineraries and third-party reward programs.
∙ Calculating prices and fares, including location data and trip or order details (such as requested pick-up and drop-off addresses). We may also consider non-customer data or factors, including date and time, estimated distance and time, minimum base fares, tolls, taxes and fees, and surge pricing. Calculating prices and fares, including location data and trip or order details (such as requested pick-up and drop-off addresses). We may also consider non-customer data or factors, including date and time, estimated distance and time, minimum base fares, tolls, taxes and fees, and surge pricing.
∙ Process payments and enable payment and e-money products. Process payments and enable payment and e-money products.
∙ customizer users’ accounts. customizer users’ accounts.
∙ Facilitate insurance, vehicle, invoicing, or financing solutions. Facilitate insurance, vehicle, invoicing, or financing solutions.
∙ Provide users with trips or updates, generate receipts, and inform them of changes to our terms, services, or policies. Provide users with trips or updates, generate receipts, and inform them of changes to our terms, services, or policies.
∙ Perform necessary operations to maintain our services, including troubleshooting software bugs and operational problems. GANTAVYA performs the above activities because they are required to fulfill the terms of our agreements with users, are compatible with such uses, or are necessary for purposes of GANTAVYA’s and its users’ legitimate interests. Perform necessary operations to maintain our services, including troubleshooting software bugs and operational problems. GANTAVYA performs the above activities because they are required to fulfill the terms of our agreements with users, are compatible with such uses, or are necessary for purposes of GANTAVYA’s and its users’ legitimate interests.
2. Safety, Fraud protection, and Security. We use data to help maintain our services and users’ safety, security, andWe use data to help maintain our services and users’ safety, security, and
integrity. This includes:
∙ Verifying users’ accounts, identity, or compliance with safety requirements. For example, we review driver and customer background checks (including criminal history where required or permitted by law) to verify their identities and eligibility to provide transportation. We may also verify user and order recipient identity using names, date of birth, emails, telephone numbers, payment information, and third-party wallets to help deter fraudulent accounts’ use of our services. We also require verification of user identity and age to use payment methods. Through facial recognition technology, we process user profile pictures, government-issued identification photos, numbers, or other user-submitted photographs to perform this verification, including in some regions. We also use such technology to prevent fraudulent use of identification photos or to prevent users from creating multiple accounts. We also use facial recognition technology to prevent fraudulent use of GANTAVYA accounts by those other than the account owner. This is done through GANTAVYA’s Real-Time ID Check feature, which regularly asks drivers and customers to take selfies before they can go online, which GANTAVYA then compares with their profile picture and driver’s license photo. (we also use location and device data associated with such selfies for this purpose). We also use this feature to verify bank account information changes and facilitate regaining account access. We also use selfies to confirm that users are wearing helmets or other safety gear through object verification technology. We also use data from customers’ devices to verify the type of vehicles they use to provide deliveries. Please see here for more information regarding account and identity verification. Verifying users’ accounts, identity, or compliance with safety requirements. For example, we review driver and customer background checks (including criminal history where required or permitted by law) to verify their identities and eligibility to provide transportation. We may also verify user and order recipient identity using names, date of birth, emails, telephone numbers, payment information, and third-party wallets to help deter fraudulent accounts’ use of our services. We also require verification of user identity and age to use payment methods. Through facial recognition technology, we process user profile pictures, government-issued identification photos, numbers, or other user-submitted photographs to perform this verification, including in some regions. We also use such technology to prevent fraudulent use of identification photos or to prevent users from creating multiple accounts. We also use facial recognition technology to prevent fraudulent use of GANTAVYA accounts by those other than the account owner. This is done through GANTAVYA’s Real-Time ID Check feature, which regularly asks drivers and customers to take selfies before they can go online, which GANTAVYA then compares with their profile picture and driver’s license photo. (we also use location and device data associated with such selfies for this purpose). We also use this feature to verify bank account information changes and facilitate regaining account access. We also use selfies to confirm that users are wearing helmets or other safety gear through object verification technology. We also use data from customers’ devices to verify the type of vehicles they use to provide deliveries. Please see here for more information regarding account and identity verification.
∙ Using customer service information (including reports of safety incidents), device data (e.g., to detect speeding or harsh braking/acceleration), transaction, and usage data to identify potentially unsafe drivers and driving. This can lead to drivers and customers receiving messages encouraging safer driving and/or account deactivation following human review. Using customer service information (including reports of safety incidents), device data (e.g., to detect speeding or harsh braking/acceleration), transaction, and usage data to identify potentially unsafe drivers and driving. This can lead to drivers and customers receiving messages encouraging safer driving and/or account deactivation following human review.
∙ Using account, device, location, usage, transaction, wireless carrier, and other data, including communications between users and metadata, to prevent, detect, and combat fraud by guest users. Using account, device, location, usage, transaction, wireless carrier, and other data, including communications between users and metadata, to prevent, detect, and combat fraud by guest users.
∙ Using reported incidents, user ratings*, and other feedback to encourage the safe use of GANTAVYA’s platform and compliance with our terms and as grounds for deactivating users with low ratings. Using reported incidents, user ratings*, and other feedback to encourage the safe use of GANTAVYA’s platform and compliance with our terms and as grounds for deactivating users with low ratings.
∙ Use driver data (such as past trip information and reported incident rates) and user data (such as account information, cancellation and reported incident rates, current pick-up and drop-off location, past trip information, and rating information) to predict and help avoid pairings of users that may result in an increased risk of conflict. * We also avoid pairings where one user has previously given the other a low (e.g. 1,2,3,4 and 5-star) rating. Use driver data (such as past trip information and reported incident rates) and user data (such as account information, cancellation and reported incident rates, current pick-up and drop-off location, past trip information, and rating information) to predict and help avoid pairings of users that may result in an increased risk of conflict. * We also avoid pairings where one user has previously given the other a low (e.g. 1,2,3,4 and 5-star) rating.
∙ Use location, phone number, user name, vehicle details, and other relevant information to provide live support from safety experts during trips or deliveries. The fraud and unsafe driving prevention and detection activities described above may be considered profiling under applicable laws. They can result in the deactivation of users (generally only after human review). For information regarding how to object to the above activities, please see “Choice and Transparency” below. GANTAVYA performs the above activities because they are necessary to fulfill the terms of our agreements with users and/or for the legitimate safety and security interests of GANTAVYA, our users, and members of the general public. Use location, phone number, user name, vehicle details, and other relevant information to provide live support from safety experts during trips or deliveries. The fraud and unsafe driving prevention and detection activities described above may be considered profiling under applicable laws. They can result in the deactivation of users (generally only after human review). For information regarding how to object to the above activities, please see “Choice and Transparency” below. GANTAVYA performs the above activities because they are necessary to fulfill the terms of our agreements with users and/or for the legitimate safety and security interests of GANTAVYA, our users, and members of the general public.
3. Customer Support. We use the information we collect (including call recordings, chat logs, in-app audio recordings, and dash-cam footage) to provide customer support, including investigating and addressing user concerns and monitoring and improving our customer support responses and processes. GANTAVYA performs the above activities because they are necessary to fulfill the terms of our agreements with users or for GANTAVYA’s legitimate interests in monitoring and improving its customer support services.We use the information we collect (including call recordings, chat logs, in-app audio recordings, and dash-cam footage) to provide customer support, including investigating and addressing user concerns and monitoring and improving our customer support responses and processes. GANTAVYA performs the above activities because they are necessary to fulfill the terms of our agreements with users or for GANTAVYA’s legitimate interests in monitoring and improving its customer support services.
4. Research and Development. We use data for analysis, machine learning, product development, research, and testing. This helps us make our services more convenient and easier to use, enhance their safety and security, and develop new services and features. GANTAVYA performs the above activities because they are necessary for its legitimate interests in improving and developing new services and features.We use data for analysis, machine learning, product development, research, and testing. This helps us make our services more convenient and easier to use, enhance their safety and security, and develop new services and features. GANTAVYA performs the above activities because they are necessary for its legitimate interests in improving and developing new services and features.
5. Enabling Communications between Users. For example, a driver may message or call a user to confirm a pick-up location, and a user may call a driver to retrieve a lost item with information. GANTAVYA performs the above activities because they are necessary to fulfill the terms of our agreements with users.For example, a driver may message or call a user to confirm a pick-up location, and a user may call a driver to retrieve a lost item with information. GANTAVYA performs the above activities because they are necessary to fulfill the terms of our agreements with users.
6. Marketing and Advertising. GANTAVYA uses data (other than guest users’ data) to market its services and those of GANTAVYA partners. We use the account, approximate location, device and usage data,GANTAVYA uses data (other than guest users’ data) to market its services and those of GANTAVYA partners. We use the account, approximate location, device and usage data,
and trip and order history to provide customized ads and marketing communications based on the user’s observed or inferred location, interests, and characteristics (which may include inferred gender*). This includes using this data to:observed or inferred location, interests, and characteristics (which may include inferred gender*). This includes using this data to:
∙ Send emails, text messages, push notifications, and in-app messages or other communications marketing or advertising GANTAVYA products, services, features, offers, promotions, sweepstakes, news, and events. For example, we may send push notifications suggesting a user’s favorite destinations and merchants or in-app messages offering discounts or promos for products or merchants similar to those a user has previously ordered.mmunications regarding elections, ballots, referendum, and other political processes related to our services. For example, GANTAVYA has notified users of  Send emails, text messages, push notifications, and in-app messages or other communications marketing or advertising GANTAVYA products, services, features, offers, promotions, sweepstakes, news, and events. For example, we may send push notifications suggesting a user’s favorite destinations and merchants or in-app messages offering discounts or promos for products or merchants similar to those a user has previously ordered.mmunications regarding elections, ballots, referendum, and other political processes related to our services. For example, GANTAVYA has notified users of
∙ Display GANTAVYA advertising on third-party apps or websites. advertising. Display GANTAVYA advertising on third-party apps or websites. advertising.
7. Non-Marketing Communications. GANTAVYA may use GANTAVYA may use
∙ Display third-party advertising in GANTAVYA’s apps or connection with our services. These ads (identified as “Sponsored Listings” in GANTAVYA’s apps) include customized recommendations based on users’ location and order histories. We also display ads for third-party products that are unavailable on GANTAVYA’s apps. We also provide customized ads based on data about users’ current trips, including time of request and services requested. For example, if a user requests a trip to a supermarket, we may display in-app ads for third-party products available at that supermarket. We also measure the effectiveness of GANTAVYA’s ads and third-party ads displayed in GANTAVYA’s apps or connection with our services. GANTAVYA performs the above activities because they are necessary for GANTAVYA’s legitimate interests in informing users about GANTAVYA services and features or those offered by GANTAVYA partners. See the sections “Choice and transparency” and “Marketing and advertising choices” for information on users’ choices regarding how GANTAVYA may use their data for marketing and data to send surveys and other communications, not market its services, products, or partners. We may also send users cob-allot measures or pending legislation about GANTAVYA’s services in those users’ areas. GANTAVYA performs the above activities because they are necessary to fulfill the terms of our agreements with users or for purposes of GANTAVYA’s and its users’ legitimate interests in informing users about events that may have an impact on their use of GANTAVYA’s services. Display third-party advertising in GANTAVYA’s apps or connection with our services. These ads (identified as “Sponsored Listings” in GANTAVYA’s apps) include customized recommendations based on users’ location and order histories. We also display ads for third-party products that are unavailable on GANTAVYA’s apps. We also provide customized ads based on data about users’ current trips, including time of request and services requested. For example, if a user requests a trip to a supermarket, we may display in-app ads for third-party products available at that supermarket. We also measure the effectiveness of GANTAVYA’s ads and third-party ads displayed in GANTAVYA’s apps or connection with our services. GANTAVYA performs the above activities because they are necessary for GANTAVYA’s legitimate interests in informing users about GANTAVYA services and features or those offered by GANTAVYA partners. See the sections “Choice and transparency” and “Marketing and advertising choices” for information on users’ choices regarding how GANTAVYA may use their data for marketing and data to send surveys and other communications, not market its services, products, or partners. We may also send users cob-allot measures or pending legislation about GANTAVYA’s services in those users’ areas. GANTAVYA performs the above activities because they are necessary to fulfill the terms of our agreements with users or for purposes of GANTAVYA’s and its users’ legitimate interests in informing users about events that may have an impact on their use of GANTAVYA’s services.
8. Legal proceedings and requirements. We use data to investigate or address claims or disputes relating to GANTAVYA’s services to satisfy requirements under applicable laws, regulations, operating licenses or agreements, insurance policies, or under legal processes or governmental requests, including from law enforcement. GANTAVYA performs the above activities because they are necessary for purposes of GANTAVYA’s legitimate interests in investigating and responding to claims and disputes relating to the use of GANTAVYA’s services and features, and/or necessary for compliance with applicable legal requirements.We use data to investigate or address claims or disputes relating to GANTAVYA’s services to satisfy requirements under applicable laws, regulations, operating licenses or agreements, insurance policies, or under legal processes or governmental requests, including from law enforcement. GANTAVYA performs the above activities because they are necessary for purposes of GANTAVYA’s legitimate interests in investigating and responding to claims and disputes relating to the use of GANTAVYA’s services and features, and/or necessary for compliance with applicable legal requirements.
C. Cookies and Third-party Technologies
GANTAVYA and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice and GANTAVYA’s Cookie Notice. Cookies are small text files stored on browsers or devices by websites, apps, online media, and ads. GANTAVYA uses cookies and similar technologies for purposes such as:
∙ Authenticating users Authenticating users
∙ Remembering user preferences and settings Remembering user preferences and settings
∙ Determining the popularity of content Determining the popularity of content
∙ Delivering and measuring the effectiveness of advertising campaigns Delivering and measuring the effectiveness of advertising campaigns
∙ Analyze site traffic and trends and understand people’s online behaviors and interests interacting with our services. Analyze site traffic and trends and understand people’s online behaviors and interests interacting with our services.
We may also allow others to provide audience measurement and analytics services for us, to serve ads on our behalf across the internet or for other companies’ products and services on our apps, and to track and report on the performance of those ads. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices visitors use on our websites and when
they visit other online sites and services. Please see our Cookie Notice for more information regarding cookies and other technologies described in this section.
D. Data Sharing and Disclosure
GANTAVYA’s services and features require that we share data with other users, at users’ request or with their consent. We may also share such data with our affiliates, subsidiaries, and partners for legal reasons or concerning claims or disputes.
GANTAVYA may share data:
1. With other Users
This includes sharing:
∙ Customers’ first name, rating, and pickup and/or drop-off locations with drivers. Customers’ first name, rating, and pickup and/or drop-off locations with drivers.
∙ Customers’ first name with other customers in a carpool trip. Customers on trips may also see the different customers’ drop-off locations. Customers’ first name with other customers in a carpool trip. Customers on trips may also see the different customers’ drop-off locations.
∙ For drivers, we may share data with the user (including name and photo; vehicle make, model, colour, license plate, and vehicle photo; location (before and during trip); average rating provided by users; total number of trips; period since they signed up to be a driver or customers; contact information; and driver profile, including compliments and other feedback submitted by past users. We also provide customers and order recipients with receipts containing information such as a breakdown of amounts charged, the driver or  For drivers, we may share data with the user (including name and photo; vehicle make, model, colour, license plate, and vehicle photo; location (before and during trip); average rating provided by users; total number of trips; period since they signed up to be a driver or customers; contact information; and driver profile, including compliments and other feedback submitted by past users. We also provide customers and order recipients with receipts containing information such as a breakdown of amounts charged, the driver or
∙ customers’ first name, photo, and route map. We also include other information on those receipts if required by law. customers’ first name, photo, and route map. We also include other information on those receipts if required by law.
∙ With an account owner when used by another customer, such as when a user uses their employer’s GANTAVYA for Business profile, a user or order recipient uses an account linked to their Family profile, a driver or customer uses an account owned by or associated with a GANTAVYA partner transportation company acts as a substitute. In addition, if a user creates an account using an email address affiliated with a GANTAVYA for the account owner (i.e., their employer), we may use and share their profile data (such as name and email address) with such account owner, to help that user expense trips to that GANTAVYA for Business account. * With an account owner when used by another customer, such as when a user uses their employer’s GANTAVYA for Business profile, a user or order recipient uses an account linked to their Family profile, a driver or customer uses an account owned by or associated with a GANTAVYA partner transportation company acts as a substitute. In addition, if a user creates an account using an email address affiliated with a GANTAVYA for the account owner (i.e., their employer), we may use and share their profile data (such as name and email address) with such account owner, to help that user expense trips to that GANTAVYA for Business account. *
∙ for those who participate in GANTAVYA’s referral program, we share specific data of referred users, such as trip count, with the user who referred them as necessary to determine the referral bonus. for those who participate in GANTAVYA’s referral program, we share specific data of referred users, such as trip count, with the user who referred them as necessary to determine the referral bonus.
2. At users’ request or with users’ consent
This includes sharing data with:
Other people at a user’s request. For example, we share a user’s ETA and location with a friend when requested by that user or a user’s trip information when they split a fare with a friend.For example, we share a user’s ETA and location with a friend when requested by that user or a user’s trip information when they split a fare with a friend.
GANTAVYA business partners. For example, if a user requests a service through a partnership or promotional offering made by a third party, GANTAVYA may share specific data with those third parties. This may include, for example, other services, platforms, apps, or websites that integrate with our APIs; vehicle suppliers or services; those with an API or service with which we integrate; or other GANTAVYA business partners and their users in connection with promotions, contests, or specialized services.For example, if a user requests a service through a partnership or promotional offering made by a third party, GANTAVYA may share specific data with those third parties. This may include, for example, other services, platforms, apps, or websites that integrate with our APIs; vehicle suppliers or services; those with an API or service with which we integrate; or other GANTAVYA business partners and their users in connection with promotions, contests, or specialized services.
Emergency Services. We offer features that enable users to share their data with police, fire, and ambulance services in the event of an emergency or after specific incidents. Please see “Choice and Transparency” and “Emergency Data Sharing” below for more information.We offer features that enable users to share their data with police, fire, and ambulance services in the event of an emergency or after specific incidents. Please see “Choice and Transparency” and “Emergency Data Sharing” below for more information.
Insurance companies. Suppose a user has reported or submitted a claim to an insurance company relating to GANTAVYA’s services. In that case, GANTAVYA will share specific data with that insurance company to adjust or handle the user’s insurance claim.Suppose a user has reported or submitted a claim to an insurance company relating to GANTAVYA’s services. In that case, GANTAVYA will share specific data with that insurance company to adjust or handle the user’s insurance claim.
General Public. The public may view questions or comments from users submitted through public forums such as GANTAVYA blogs and GANTAVYA social media pages, including any data included in the questions or comments submitted by a user.. The public may view questions or comments from users submitted through public forums such as GANTAVYA blogs and GANTAVYA social media pages, including any data included in the questions or comments submitted by a user.
3. With GANTAVYA subsidiaries and affiliates
We share data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf.
 
4. With GANTAVYA service providers and business partners
These include the third parties, or categories of third parties, listed below. Where a third party is identified, please see their linked privacy notices for information regarding their collection and use of customer data.
∙ Payment processors and facilitators, including PayPal. Payment processors and facilitators, including PayPal.
∙ Background check, identity verification, and risk solutions providers. Background check, identity verification, and risk solutions providers.
∙ Cloud storage providers. Cloud storage providers.
∙ Customer support platform and service providers. Customer support platform and service providers.
∙ Google, concerning using Google Maps in GANTAVYA’s apps. Google, concerning using Google Maps in GANTAVYA’s apps.
∙ Social media companies, including Facebook, concerning GANTAVYA’s use of their tools in GANTAVYA’s apps and websites. Social media companies, including Facebook, concerning GANTAVYA’s use of their tools in GANTAVYA’s apps and websites.
∙ Marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers, and other service providers, to reach or better understand our users and measure advertising effectiveness. This includes advertising intermediaries, such as Google and others, that enable GANTAVYA to display and measure the effectiveness of customers’ sale ads for third-party products displayed in GANTAVYA’s apps. We share data, including advertising or device identifier, email address, approximate location, current trip, and ad interaction data, with these intermediaries to enable their services and for other purposes disclosed in their privacy notices. Users may opt out of ad customization in the GANTAVYA app here. For more information regarding these intermediaries’ privacy practices, including how to submit requests to them relating to their handling of customers’ data, please see their privacy notices linked above. Marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers, and other service providers, to reach or better understand our users and measure advertising effectiveness. This includes advertising intermediaries, such as Google and others, that enable GANTAVYA to display and measure the effectiveness of customers’ sale ads for third-party products displayed in GANTAVYA’s apps. We share data, including advertising or device identifier, email address, approximate location, current trip, and ad interaction data, with these intermediaries to enable their services and for other purposes disclosed in their privacy notices. Users may opt out of ad customization in the GANTAVYA app here. For more information regarding these intermediaries’ privacy practices, including how to submit requests to them relating to their handling of customers’ data, please see their privacy notices linked above.
∙ Research partners, including those performing surveys or research projects in partnership with GANTAVYA or on GANTAVYA’s behalf. Research partners, including those performing surveys or research projects in partnership with GANTAVYA or on GANTAVYA’s behalf.
∙ Service providers that assist GANTAVYA to enhance the safety and security of GANTAVYA apps and services. Service providers that assist GANTAVYA to enhance the safety and security of GANTAVYA apps and services.
∙ Service providers that provide us with artificial intelligence and machine learning tools and services. Service providers that provide us with artificial intelligence and machine learning tools and services.
∙ Accountants, consultants, lawyers, and other professional service providers. Accountants, consultants, lawyers, and other professional service providers.
∙ Insurance and financing partners. Insurance and financing partners.
∙ Insurance companies, concerning insurance claims made or reported by a user relating to GANTAVYA’s services, and to adjust or handle the insurance claim. Insurance companies, concerning insurance claims made or reported by a user relating to GANTAVYA’s services, and to adjust or handle the insurance claim.
∙ Airports. Airports.
∙ Providers of bikes and scooters that can be rented through GANTAVYA apps. Providers of bikes and scooters that can be rented through GANTAVYA apps.
∙ Third-party vehicle suppliers, including fleet and rental partners. Third-party vehicle suppliers, including fleet and rental partners.
5. For legal reasons or in the event of a dispute
GANTAVYA may share users’ data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, insurance policy, or where the disclosure is otherwise appropriate due to safety or similar concerns. This includes sharing data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property), insurance companies, or other third
parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect GANTAVYA’s rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. In the event of a dispute regarding using another customer’s credit card, we may be required by law to share a user’s data, including trip or order information, with the owner of that credit card. Guidelines for Third-Party Data Requests and Service of Legal Documents. This also includes sharing data with others concerning, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
6. With consent
GANTAVYA may share a user’s data other than as described in this notice if we notify the user and they consent to the sharing.
E. Data Retention and Deletion
GANTAVYA retains user data for as long as necessary for the above mentioned purposes. Users may request account deletion through the GANTAVYA apps and websites.
GANTAVYA retains user data for as long as necessary for the purposes described above, which varies depending on data type, the category of user to whom the data relates, the purposes for which we collected the data, and whether the data must be retained after an account deletion request for the purposes described below.
For example, we retain data:
∙ For the life of users’ accounts, if such data is necessary to provide our services. E.g., account data.E.g., account data.
∙ For seven years, if necessary, to comply with tax requirements. E.g., drivers’ and trip or location information.E.g., drivers’ and trip or location information.
∙ For defined periods as necessary for purposes of safety or fraud prevention. We retain incomplete driver applications for one year and reject driver applications for seven years. Users may request the deletion of their account through the Privacy menus in the GANTAVYA app or GANTAVYA’s website (customers and order recipients here; drivers and customers here; guest checkout users here). Following an account deletion request, we delete the user’s account and data, except as necessary for purposes of safety, security, fraud prevention, or compliance with legal requirements or because of issues relating to the user’s account (such as an outstanding credit or an unresolved claim or dispute). For drivers, this generally means that we retain certain of their data for as long as necessary for actual or potential tax, litigation, or insurance claims. We generally delete data within 90 days of an account deletion request for user and order recipients, except where retention is necessary for the above reasons.We retain incomplete driver applications for one year and reject driver applications for seven years. Users may request the deletion of their account through the Privacy menus in the GANTAVYA app or GANTAVYA’s website (customers and order recipients here; drivers and customers here; guest checkout users here). Following an account deletion request, we delete the user’s account and data, except as necessary for purposes of safety, security, fraud prevention, or compliance with legal requirements or because of issues relating to the user’s account (such as an outstanding credit or an unresolved claim or dispute). For drivers, this generally means that we retain certain of their data for as long as necessary for actual or potential tax, litigation, or insurance claims. We generally delete data within 90 days of an account deletion request for user and order recipients, except where retention is necessary for the above reasons.
 
IV. Choice and Transparency
GANTAVYA enables users to access and/or control data that GANTAVYA collects, including through:
● Privacy settings
● Device permissions
● In-app rating pages
● Marketing and advertising choices
GANTAVYA also enables users to request access to or copies of their data, make changes or updates to their accounts, request deletion of their accounts, or request that GANTAVYA restrict its processing of user data.
1. Privacy Settings: -
The Account > Settings > Privacy menu in the GANTAVYA app allows customers and order recipients to set or update their preferences regarding location data collection and sharing, emergency data sharing, and notifications. Our Privacy Policy is also available on the web.
 Location data collection (customers and order recipients) Customers and order recipients can turn on/off GANTAVYA’s collection of their mobile device location data through their device settings, which can be accessed via the Account > Settings > Privacy > Location Sharing menu. Location data collection (customers and order recipients) Customers and order recipients can turn on/off GANTAVYA’s collection of their mobile device location data through their device settings, which can be accessed via the Account > Settings > Privacy > Location Sharing menu.
 Share Live Location (customers and order recipients) Customers and order recipients can turn on/off GANTAVYA’s sharing of their mobile device real-time location data with their drivers (as applicable) through their device settings, which can be accessed via Account > Settings > Privacy > Location Sharing menu on the GANTAVYA app and via Account > Privacy > Location Sharing menu on the GANTAVYA app. Share Live Location (customers and order recipients) Customers and order recipients can turn on/off GANTAVYA’s sharing of their mobile device real-time location data with their drivers (as applicable) through their device settings, which can be accessed via Account > Settings > Privacy > Location Sharing menu on the GANTAVYA app and via Account > Privacy > Location Sharing menu on the GANTAVYA app.
 Emergency Data Sharing Customers may enable GANTAVYA to share their mobile device’s real-time location data with emergency police, fire, and ambulance services. This includes sharing the approximate location of the emergency call, the car’s make, model, color, license plate information, the user’s name and phone number, pickup and drop-off locations, and the driver’s name. Customers may turn this feature on/off via the Account > Settings > Privacy > Location Sharing menu or the Safety Centre. Drivers and customers can turn Emergency Data Sharing on/off via the App settings > Emergency Data Sharing menu or the Safety Toolkit. Emergency Data Sharing Customers may enable GANTAVYA to share their mobile device’s real-time location data with emergency police, fire, and ambulance services. This includes sharing the approximate location of the emergency call, the car’s make, model, color, license plate information, the user’s name and phone number, pickup and drop-off locations, and the driver’s name. Customers may turn this feature on/off via the Account > Settings > Privacy > Location Sharing menu or the Safety Centre. Drivers and customers can turn Emergency Data Sharing on/off via the App settings > Emergency Data Sharing menu or the Safety Toolkit.
 Notifications: account and trip update GANTAVYA provides users with trip status notifications and updates related to account activity. These notifications are necessary for using the GANTAVYA app and cannot be disabled. However, users may choose how they receive these notifications through the Account > Settings > Privacy menu. Notifications: account and trip update GANTAVYA provides users with trip status notifications and updates related to account activity. These notifications are necessary for using the GANTAVYA app and cannot be disabled. However, users may choose how they receive these notifications through the Account > Settings > Privacy menu.
 Notifications: discounts and news Users may enable GANTAVYA to send push notifications about discounts and news from GANTAVYA. Users may control whether they receive push notifications here or via GANTAVYA’s Privacy Policy. Notifications: discounts and news Users may enable GANTAVYA to send push notifications about discounts and news from GANTAVYA. Users may control whether they receive push notifications here or via GANTAVYA’s Privacy Policy.
 Third-party app access: Users may authorize third-party applications to access their GANTAVYA account data to enable additional features. Users can review/withdraw access by third-party applications here or via GANTAVYA’s Privacy Centre. Third-party app access: Users may authorize third-party applications to access their GANTAVYA account data to enable additional features. Users can review/withdraw access by third-party applications here or via GANTAVYA’s Privacy Centre.
2. Device Permissions: -
Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for obtaining that permission. Users should check the available settings on their devices or check with their provider.
 
 
3. In-app Ratings Pages: -
After every trip, drivers and customers can rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services. For example, user ratings are available to drivers from whom they request transportation, and driver ratings are available to their customers. Customers can see their average rating in the main menu of the GANTAVYA app and access a breakdown of their average rating in GANTAVYA’s Privacy Centre. Drivers can see their average rating after tapping their profile photo in the GANTAVYA Driver app. Click here for more information.
4. Marketing and advertising choices: -
GANTAVYA provides users with the following choices regarding how their data is used for purposes of marketing and advertising:
 Commercialized Marketing Communications from GANTAVYA: Users may choose here whether GANTAVYA may use their data to send commercialized communications (such as emails, push notifications, and in-app messages) about GANTAVYA products and services. Users may also choose whether to receive marketing emails or push notifications from GANTAVYA. Commercialized Marketing Communications from GANTAVYA: Users may choose here whether GANTAVYA may use their data to send commercialized communications (such as emails, push notifications, and in-app messages) about GANTAVYA products and services. Users may also choose whether to receive marketing emails or push notifications from GANTAVYA.
 Data Sharing and Tracking: Users may choose here whether GANTAVYA shares their data with third parties or collects data regarding their visits and actions on third-party apps or websites for customer-sized ads. Data Sharing and Tracking: Users may choose here whether GANTAVYA shares their data with third parties or collects data regarding their visits and actions on third-party apps or websites for customer-sized ads.
 Commercialized Ads: Users may choose whether GANTAVYA uses their GANTAVYA trip and search history to maximize the ads they see on GANTAVYA.  Commercialized Ads: Users may choose whether GANTAVYA uses their GANTAVYA trip and search history to maximize the ads they see on GANTAVYA.
 Cookies and Related Technologies: For information on controlling GANTAVYA’s use of cookies and related technologies, including displaying customized ads, please see our Cookie Notice. Cookies and Related Technologies: For information on controlling GANTAVYA’s use of cookies and related technologies, including displaying customized ads, please see our Cookie Notice.
5. User Data Requests: -
GANTAVYA provides users with various ways to learn about, control, and submit questions and comments about GANTAVYA’s handling of their data. In addition to the methods indicated below, users may submit data requests via our Privacy Inquiry Form (customers and drivers here).
 Data Access and Portability: Depending on where they are located, users may have the right to “access” their data (meaning, to be informed of the data that GANTAVYA has collected about them) and to “portability” of their data (meaning, to receive a copy of such data). Regardless of their location, GANTAVYA provides several options for viewing and obtaining copies of the data GANTAVYA has collected about them. Users can access data, including their profile data and trip history, through the GANTAVYA app or via GANTAVYA’s website. Our Explore Your Data feature allows users to view an online summary of certain information about their account, such as the number of trips or orders, rating, rewards status, and number of days since they’ve been a GANTAVYA user. Our Download Your Data feature allows users to download a copy of the most requested data relating to GANTAVYA, including account, usage, communications, and device data. Data Access and Portability: Depending on where they are located, users may have the right to “access” their data (meaning, to be informed of the data that GANTAVYA has collected about them) and to “portability” of their data (meaning, to receive a copy of such data). Regardless of their location, GANTAVYA provides several options for viewing and obtaining copies of the data GANTAVYA has collected about them. Users can access data, including their profile data and trip history, through the GANTAVYA app or via GANTAVYA’s website. Our Explore Your Data feature allows users to view an online summary of certain information about their account, such as the number of trips or orders, rating, rewards status, and number of days since they’ve been a GANTAVYA user. Our Download Your Data feature allows users to download a copy of the most requested data relating to GANTAVYA, including account, usage, communications, and device data.
 Changing or Updating Data: Users can edit their name, phone number, email address, payment method, and profile picture through the Settings menu in GANTAVYA’s apps or driver portal. Changing or Updating Data: Users can edit their name, phone number, email address, payment method, and profile picture through the Settings menu in GANTAVYA’s apps or driver portal.
 Deleting Data: Users may request the deletion of their account through GANTAVYA’s Privacy Centre or in the Privacy menus in the GANTAVYA apps. Deleting Data: Users may request the deletion of their account through GANTAVYA’s Privacy Centre or in the Privacy menus in the GANTAVYA apps.
 Objections, Restrictions, and Complaints: Users may request that we stop using all or some of their data or limit our use. This includes objecting to our use of data based on GANTAVYA’s legitimate interests. GANTAVYA may continue to process data after such objection or request to the extent required or permitted by law. In addition, depending on their location, Users may have the right to file a complaint relating to GANTAVYA’s handling of their data with the data protection authority in their country.  Objections, Restrictions, and Complaints: Users may request that we stop using all or some of their data or limit our use. This includes objecting to our use of data based on GANTAVYA’s legitimate interests. GANTAVYA may continue to process data after such objection or request to the extent required or permitted by law. In addition, depending on their location, Users may have the right to file a complaint relating to GANTAVYA’s handling of their data with the data protection authority in their country.
 
V. Legal Information: -
A. The data controller and data protection officer are the controllers of the data processed in connection with GANTAVYA’s services, except where they are joint controllers with other GANTAVYA affiliates.
GANTAVYA (“GANTAVYA”) is the controller of the data processed in connection with GANTAVYA’s services, except that:
∙ Are controllers of users’ data of GANTAVYA’s payment and e-money services. Are controllers of users’ data of GANTAVYA’s payment and e-money services.
∙ GANTAVYA controllers of those drivers’ data are used to comply with licensing and workers’ rights requirements. GANTAVYA controllers of those drivers’ data are used to comply with licensing and workers’ rights requirements.
∙ Users may submit requests to exercise their rights regarding their data (customers and drivers here. Users may also contact GANTAVYA’s Data Protection Officer at www.gantavya.co or by mail to GANTAVYA, C/193, Village Nidana, Distt. Jind-126114 Haryana regarding issues relating to GANTAVYA’s processing of their data and their data protection rights. Users may submit requests to exercise their rights regarding their data (customers and drivers here. Users may also contact GANTAVYA’s Data Protection Officer at www.gantavya.co or by mail to GANTAVYA, C/193, Village Nidana, Distt. Jind-126114 Haryana regarding issues relating to GANTAVYA’s processing of their data and their data protection rights.
B. Legal Framework for Data Transfers: -
GANTAVYA operates and processes user data. We comply with applicable legal frameworks relating to the transfer of data.
GANTAVYA operates and processes user data globally. This may result in the processing of your data in a country whose data protection laws may differ from those where you live. This includes processing your data on GANTAVYA’s servers in India and transferring or enabling access to your data globally to:
∙ Provide you services wherever you request them. Provide you services wherever you request them.
∙ Provide access to your information, such as trip/order history, wherever you request. Provide access to your information, such as trip/order history, wherever you request.
∙ Provide access to and responses from GANTAVYA’s customer service agents. Provide access to and responses from GANTAVYA’s customer service agents.
∙ Respond to requests for information by governments or law enforcement, as necessary. Respond to requests for information by governments or law enforcement, as necessary.
GANTAVYA is committed to protecting our users’ data regardless of where they are located, where, or by whom their data is processed. This includes implementing global measures to protect users’ data, including:
∙ Securing user data in transit, including through encryption and at rest. Securing user data in transit, including through encryption and at rest.
∙ Mandating company-wide training regarding privacy and data security. Mandating company-wide training regarding privacy and data security.
∙ Implement internal policies and procedures to limit access to and use of users’ data. Implement internal policies and procedures to limit access to and use of users’ data.
∙ Limiting government and law enforcement access to user data, except where required by law, if there are imminent threats to safety or users have consented to the access. Please see GANTAVYA’s Transparency Report for more information regarding our practices relating to law enforcement requests. When we transfer user data, we do so based on the necessity to fulfill our agreements with users, consent, adequacy decisions regarding the country of transfer (available here, here, or here), and transfer mechanisms such as the Standard Contractual Clauses adopted by the Department of Industry and Commerce. Such data remains subject to the GDPR or equivalents after such transfer. Users may contact GANTAVYA regarding the above or request copies of applicable Standard Contractual Clauses (customers and order recipients here; drivers and customers here). GANTAVYA has certified to the Department of Industry and Commerce that it adheres to (1) Data Privacy Framework Principles regarding processing customer data from member countries. (2) Data Privacy Framework Principles regarding processing customer data received from India in reliance. The principles shall govern in a conflict between this notice and the above principles. GANTAVYA will transfer data subject to these certifications if invalidated, based on the other data transfer mechanisms described above. Please note the following: Limiting government and law enforcement access to user data, except where required by law, if there are imminent threats to safety or users have consented to the access. Please see GANTAVYA’s Transparency Report for more information regarding our practices relating to law enforcement requests. When we transfer user data, we do so based on the necessity to fulfill our agreements with users, consent, adequacy decisions regarding the country of transfer (available here, here, or here), and transfer mechanisms such as the Standard Contractual Clauses adopted by the Department of Industry and Commerce. Such data remains subject to the GDPR or equivalents after such transfer. Users may contact GANTAVYA regarding the above or request copies of applicable Standard Contractual Clauses (customers and order recipients here; drivers and customers here). GANTAVYA has certified to the Department of Industry and Commerce that it adheres to (1) Data Privacy Framework Principles regarding processing customer data from member countries. (2) Data Privacy Framework Principles regarding processing customer data received from India in reliance. The principles shall govern in a conflict between this notice and the above principles. GANTAVYA will transfer data subject to these certifications if invalidated, based on the other data transfer mechanisms described above. Please note the following:
 Scope: GANTAVYA’s certification applies to data relating to data subjects in India that it receives from other data controllers, such as Enterprise Customers of GANTAVYA for Business or GANTAVYA Direct. Scope: GANTAVYA’s certification applies to data relating to data subjects in India that it receives from other data controllers, such as Enterprise Customers of GANTAVYA for Business or GANTAVYA Direct.
 Access: Users can access their data, subject to GANTAVYA’s DPF certification. For information on how to exercise this right, please see “Choice and Transparency” above. Access: Users can access their data, subject to GANTAVYA’s DPF certification. For information on how to exercise this right, please see “Choice and Transparency” above.
 Onward Transfer: GANTAVYA is responsible for transferring customer data to third parties, subject to its certification. For information regarding the parties to whom GANTAVYA may transfer customers’ data, please see “Data Sharing and Disclosure” above. Onward Transfer: GANTAVYA is responsible for transferring customer data to third parties, subject to its certification. For information regarding the parties to whom GANTAVYA may transfer customers’ data, please see “Data Sharing and Disclosure” above.
 Request from Law Enforcement: GANTAVYA is required under applicable law to share user data, including that which may be subject to GANTAVYA’s certification, under legal process or governmental request, including from law enforcement. Request from Law Enforcement: GANTAVYA is required under applicable law to share user data, including that which may be subject to GANTAVYA’s certification, under legal process or governmental request, including from law enforcement.
 Investigation and Enforcement: GANTAVYA is subject to the investigatory and enforcement powers of the Indian Trade Commission. Investigation and Enforcement: GANTAVYA is subject to the investigatory and enforcement powers of the Indian Trade Commission.
 Questions and Disputes. In compliance with the Indian. DPF, GANTAVYA commits to resolving DPF Principles-related complaints about our collection and use of your customer information. Customers and recipients may contact GANTAVYA here, and drivers and customers may contact GANTAVYA here with questions regarding our compliance with the above mentioned principles. They may also refer a complaint to their local data protection authority, and GANTAVYA will work with that authority to resolve it. In certain circumstances, the DPF provides the right to invoke binding arbitration to resolve complaints not resolved by other means, as described in Annex I to the DPF Principles. Users can learn more about the DPF here and view GANTAVYA’s certification, including the scope of data subject to our certification. Questions and Disputes. In compliance with the Indian. DPF, GANTAVYA commits to resolving DPF Principles-related complaints about our collection and use of your customer information. Customers and recipients may contact GANTAVYA here, and drivers and customers may contact GANTAVYA here with questions regarding our compliance with the above mentioned principles. They may also refer a complaint to their local data protection authority, and GANTAVYA will work with that authority to resolve it. In certain circumstances, the DPF provides the right to invoke binding arbitration to resolve complaints not resolved by other means, as described in Annex I to the DPF Principles. Users can learn more about the DPF here and view GANTAVYA’s certification, including the scope of data subject to our certification.
C. Updates to this Privacy Notice: -
We may occasionally update this notice.
We may occasionally update this notice. If we make significant changes, we will notify users in advance through the GANTAVYA app or other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices. Use of our services after an update constitutes consent to the updated notice to the extent permitted.
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